Welcome to Jekomall. We are committed to providing you with an excellent shopping experience and ensuring your satisfaction with the products you purchase. If you are not satisfied with your purchase, you can request a return or refund according to our Return & Refund Policy. Please read the following detailed information to understand our policy and procedures.
Return Policy
-
Return Period: You can request a return within 30 days of receiving the product. Return requests beyond this period will not be accepted.
-
Product Condition: Returned products must be in their original condition, unused, and with all original packaging and tags. Any items that have been used, damaged, or are missing accessories will not be accepted for return.
-
Reasons for Return: We accept return requests for reasons such as product quality issues, incorrect items shipped, or dissatisfaction with the purchase. For returns due to personal reasons (such as change of mind), the product must be in perfect condition.
Return Process
-
Submit Return Request: Please log in to your Jekomall account, find the relevant order, and click the "Request Return" button to fill out the return request form and submit it.
-
Return Confirmation: We will review your return request within 1-3 business days of receiving it and notify you of the outcome via email.
-
Return Shipping: If your return request is approved, we will provide detailed return instructions. Please follow the instructions to ship the product back to us using a trackable courier service for safe delivery.
Refund Policy
-
Refund Processing Time: Once we receive and inspect your returned items, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method.
-
Refund Amount: The refund amount will include the purchase price of the product and any applicable taxes. Shipping fees incurred for returns due to personal reasons are not refundable.
-
Refund Notification: Once your refund has been processed, we will notify you via email. Please note that the timing of the refund appearing in your account may vary depending on your bank's processing time.
Frequently Asked Questions
Q: Who bears the return shipping costs? A: If the return is due to a product quality issue or incorrect items shipped, we will cover the return shipping costs. Return shipping costs for personal reasons are the responsibility of the customer.
Q: How can I check the status of my return and refund? A: You can log in to your account and access the order details page to check the latest status of your return and refund. We will also provide important progress notifications via email.
Q: What should I do if my return request is rejected? A: If your return request is rejected, we will explain the reasons via email. You can resubmit the request based on the feedback or contact our customer service team for further assistance.
Contact Us
If you encounter any issues during the return and refund process, please feel free to contact our customer service team:
Our customer service team is dedicated to assisting you and ensuring your concerns are addressed promptly.
Thank you for choosing Jekomall. We are committed to providing you with an excellent shopping experience and satisfactory customer service.
Jekomall – Your trusted shopping partner.
