Welcome to Jekomall. To ensure your rights and satisfaction after shopping, we provide a simple refund request process. Please follow the steps below to submit a refund request so we can process it as quickly as possible.
Steps to Submit a Refund Request
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Log in to Your Account: Please log in to your Jekomall account. If you have not registered an account, please register using the email address you used for the purchase.
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Find Your Order: On the "My Orders" page, find the order you wish to refund and click on the order details to view more information.
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Submit a Refund Request: On the order details page, click the "Request Refund" button and fill out the refund request form, including the following information:
- Order number
- Reason for refund
- Related images or documents (if applicable)
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Send Refund Request: After filling in all the necessary information, click the "Submit" button to send your refund request.
Refund Processing Procedure
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Confirmation of Receipt: We will send a confirmation email to your registered email address once we receive your refund request. Please ensure your email information is correct.
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Review Request: Our customer service team will review your refund request within 1-3 business days and make a decision based on the specific circumstances.
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Notify Result: Once the review is complete, we will notify you of the result of your refund request via email. If the refund request is approved, we will process the refund to your original payment method within 5-7 business days.
Refund Policy
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Refund Period: Refund requests must be submitted within 30 days of receiving the product. Late requests will not be accepted.
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Product Condition: Returned products must be in their original condition, unused, and with all original packaging and tags.
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Shipping Costs: Unless the return is due to a product quality issue, return shipping costs are the customer's responsibility.
Frequently Asked Questions
Q: How do I know if my refund request was successfully submitted? A: You will receive a confirmation email acknowledging that your refund request has been successfully submitted. If you do not receive a confirmation email, please check your spam folder or contact our customer service team.
Q: How long does it take to receive my refund? A: Refund processing time is 1-3 business days, and the time it takes for the refund to appear in your account may vary depending on the payment method, typically taking 5-7 business days.
Q: What should I do if my refund request is denied? A: If your refund request is denied, we will explain the reason via email. You can resubmit the request based on the feedback or contact our customer service team for further discussion.
Contact Us
If you encounter any problems while submitting your refund request, please feel free to contact our customer service team:
Our customer service team will be happy to assist you and ensure your issues are resolved promptly.
Thank you for choosing Jekomall. We are committed to providing you with a high-quality shopping experience and satisfactory customer service.
Jekomall – Your trusted shopping partner.
