Welcome to Jekomall. We value every customer's shopping experience, and if you are not satisfied with your purchase or encounter any issues, we offer a straightforward return process. Please follow the steps below to initiate a return request, and we will process it promptly.
Return Conditions
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Return Period: You can request a return within 30 days of receiving the product. Return requests beyond this period will not be accepted.
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Product Condition: The returned product must be in its original condition, unused, and with all original packaging and tags. Any items that have been used, damaged, or are missing accessories will not be accepted for return.
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Reasons for Return: We accept return requests for reasons such as product quality issues, incorrect items shipped, or dissatisfaction with the purchase. For returns due to personal reasons (such as change of mind), the product must be in perfect condition.
Return Process
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Submit Return Request: Please log in to your Jekomall account, find the relevant order, and click the "Request Return" button to fill out the return request form and submit it.
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Return Confirmation: We will review your return request within 1-3 business days of receiving it and notify you of the outcome via email.
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Return Shipping: If your return request is approved, we will provide detailed return instructions. Please follow the instructions to ship the product back to us using a trackable courier service for safe delivery.
Return Considerations
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Return Shipping Cost: Unless the return is due to a product quality issue or incorrect items shipped, the return shipping cost will be the responsibility of the customer.
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Refund Processing: Upon receiving and inspecting the returned product to ensure it meets the return conditions, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method.
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Return Tracking: Please retain the tracking information for your return shipment for reference.
Frequently Asked Questions
Q: How will I know if my return request is successful? A: You will receive a confirmation email acknowledging that your return request has been successfully submitted. If you do not receive a confirmation email, please check your spam folder or contact our customer service team.
Q: Can I still return a product after the return period has expired? A: Unfortunately, return requests beyond the return period will not be accepted. Please make sure to submit your return request within the specified period.
Q: How can I check the status of my return? A: You can log in to your account and view the order details page to check the latest status of your return request. We will also provide important progress notifications via email.
Contact Us
If you have any questions about the return process or need assistance, please feel free to contact our customer service team:
Our customer service team is dedicated to assisting you and ensuring your concerns are addressed promptly.
Thank you for choosing Jekomall. We are committed to providing you with an excellent shopping experience and satisfactory service.
Jekomall – Your trusted shopping partner.
